Privacy Policy

1. Introduction

Welcome to Remembered Flame ("we," "our," or "us"), accessible at https://www.rememberedflame.com. Remembered Flame provides an online memorial and tribute platform enabling families, friends, and communities to honor, remember, and celebrate the lives of loved ones.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our application, or sign in using third-party identity providers such as Google.

2. Information We Collect

We collect information you provide directly to us, information collected automatically, and information received from third-party authentication services:

• Account Information: When you register an account or sign in, we collect your name, email address, and profile photo.
• Memorial & Tribute Content: Information you choose to publish on memorial pages, including names of the deceased, dates, biographies, family relationships, photographs, videos, audio recordings, stories, and tribute messages.
• Donations & Payment Data: If you purchase a premium plan or make a memorial contribution, your payments are processed securely by our PCI-compliant payment processor, Stripe. We do not store full credit card numbers or sensitive payment credentials on our servers.
• Technical & Log Data: IP addresses, browser types, device information, operating systems, referring URLs, and timestamps collected automatically to ensure system performance, security, and integrity.

3. Google User Data Policy & Limited Use Disclosure

Remembered Flame offers the option to authenticate and create an account using Google Sign-In.

When you log in through Google, we request access strictly to basic, non-sensitive profile information:

• Google Profile Name: To display your name on your account and identify you when authoring tributes or managing memorials.
• Google Email Address: To uniquely identify your account, send account security alerts, transactional receipts, and memorial updates.
• Google Profile Picture: To optionally display as your avatar in your user profile.

Specifically:

• We do not use Google user data for serving personalized advertising or marketing.
• We do not sell, rent, lease, or trade Google user data to third parties, data brokers, or advertising networks.
• We do not allow humans to read your private user data unless required for security investigations, compliance with applicable laws, or with your explicit prior consent.

4. How We Use Your Information

We use collected data solely for legitimate business and operational purposes, including:

• Providing, maintaining, and personalizing the Remembered Flame memorial platform.
• Authenticating your identity and preventing fraudulent or unauthorized access.
• Processing memorial subscriptions and donations.
• Delivering important transactional notifications (e.g., collaborator invitations, donation confirmations, new tribute notifications).
• Protecting the safety, rights, and security of our users and services.
• Complying with legal obligations.

5. How We Share Your Information

We only share your information in the following limited situations:

• Public Memorial Pages: Information you intentionally publish on a public memorial page (such as photos, life stories, and tributes) is viewable by visitors to that memorial.
• Trusted Service Providers: Third-party infrastructure and service vendors who need access to provide essential services (such as Google Cloud / Firebase for hosting and database, and Stripe for payments), governed by strict confidentiality and data protection agreements.
• Legal Compliance: When required by valid legal process, court order, or governmental regulation.

6. Data Retention and Account Deletion

We retain your personal information for as long as your account is active or as necessary to provide memorial services.

Your Right to Delete Data: You may request the permanent deletion of your account and all associated data (including data retrieved from Google Sign-In) at any time. To request deletion, please email us at jadadevoh@gmail.com with the subject line "Data Deletion Request". Upon verification, your account and personal records will be permanently deleted from our active databases within 30 days.

7. Security of Your Data

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, alteration, or disclosure. All data transmissions are encrypted using SSL/TLS (HTTPS) technology.

8. Your Privacy Rights (GDPR / CCPA)

Depending on your location, you have rights regarding your personal information, including:

• The right to access the personal data we hold about you.
• The right to rectify inaccurate or incomplete information.
• The right to erasure ("Right to be Forgotten").
• The right to restrict or object to the processing of your data.
• The right to data portability.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• App / Service: Remembered Flame (www.rememberedflame.com)
• Support Email: jadadevoh@gmail.com
• Contact Page: https://www.rememberedflame.com/contact